How do I start a free 7-day Trial?
The 7-day free Trial starts automatically after you register on Gologin!
To register in the app, just download the app at https://gologin.com/download/ and install it on your device. You will be presented with the registration window at the first launch.
Are Browser Profiles any different on a Trial plan other than on a Paid one? Are they any worse?
No, they are not any worse or any different. You are getting the same quality on a Trial plan to test the features.
How do I buy a subscription plan?
To purchase a subscription plan, go to the main menu at the top-left > Settings & Members > Billing Plans > Change plan
When does my subscription end?
To get the date, go to main menu at the top-left > Settings & Members > Billing plans > Payment history section. The Expires on date would be the date of the next payment.
How do I get my invoice or receipt?
Main menu at the top-left > Settings & Members > Billing plans > Payment history > Download receipt For more details, please look into this article.
What payment methods do you accept?
We accept credit and debit cards, PayPal and Crypto payments.
How do I cancel my subscription?
Go to main menu at the top-left > Settings & Members > Billing Plans > Cancel Subscription. Your profiles remain accessible until the current billing period ends.
Does canceling automatically refund my payment?
No. Cancellation stops future charges but does not trigger an automatic refund. To request a refund, contact support via the in-app chat. Gologin offers a 7-day money-back guarantee for new subscriptions.
How long does a refund take?
Typically 5 business days. In rare cases, it may take up to 25 business days depending on your payment provider.
How do I downgrade my plan?
Downgrading is only possible after your current billing cycle ends. Cancel your current subscription, wait for it to expire, then subscribe to a lower plan. To switch to the Forever Free plan, you must have 3 or fewer profiles.
How do I add team members?
Team members are available on Business plan and above. Go to main menu at the top-left > Settings & Members > Billing Plans > Change Plan and click + to add members.
On the Professional plan, you can share individual profiles with users on the free plan as a workaround.
What are the cloud browser concurrent session limits?
Professional: 1 session
Business: 2 sessions
Enterprise: 3 sessions
These limits apply to cloud (Run in Cloud / web app) launches only. Local desktop launches are not limited by plan.
Which cryptocurrency networks are supported?
GoLogin accepts BTC, LTC, BCH, DOGE, and ETH (ERC-20 network only).
⚠️ If you send crypto on the wrong network (e.g., TRC-20, BEP-20), the payment will not arrive and cannot be recovered. Always verify the network before sending.
My payment went through but my subscription wasn't updated.
Bank transfers and some PayPal payments may take several days to process. Try restarting the GoLogin app. If the issue persists after 24 hours, contact support with your payment confirmation.