Last updated: 5 June 2025
Gologin LLC (USA) (“Gologin”, “we”, “our”) is the main data controller for all users of Gologin products, including our website, desktop application, and npm packages. This Policy describes what data we collect, how we use it, your rights, and who helps us process data.
If you have any questions or data requests, just email [email protected].
1. What Data We Collect
We only collect what’s necessary to provide and improve our services, such as:
Account data: email, (optionally) Telegram handle — for registration and login.
Device & technical info: IP address, device type, OS, app version, workspace ID, and crash logs (when using the app or npm package).
Usage data: settings, features you use, activity logs.
Payment data: payment details are processed by our partners (we never store your full card number).
Support & communication: messages you send to our support team.
Cookies & analytics: see our Cookie Policy for details.
We do NOT collect special categories of data (health, religion, biometrics, or children’s data).
2. Why We Collect Data
We use your data to:
Register and manage your account
Provide and improve Gologin products and services
Diagnose and fix technical issues (including error reporting via Sentry)
Communicate with you for support, feedback, or product updates
Prevent fraud and ensure security
Process payments and comply with tax/accounting laws
Analyze usage to improve our product (aggregate analytics only)
3. Legal Basis for Processing
We rely on these legal bases:
Data Type | Purpose | Legal Basis |
Account/Contact Info | Account management, login | Contract |
Device & Technical Info | Security, error diagnostics | Legitimate interest |
Usage Data | Improve services, analytics | Legitimate interest |
Payment Data | Billing, anti-fraud | Legal obligation |
Support Messages | Support and troubleshooting | Legitimate interest |
Marketing Emails | News, offers | Consent / legitimate interest |
4. Who We Share Data With
We never sell your data. We only share data with trusted partners (“processors”) who help us operate GoLogin. They may process your data only under our instructions and in line with privacy laws.
Main processors:
Payments: Stripe, Paddle, PayPal, Cryptomus
Cloud & Hosting: Google Cloud Platform, AWS
Analytics & Tag Management: Google Analytics 4, Google Tag Manager
Customer Support & Communication: Intercom, SendGrid, Brevo
Error Monitoring: Sentry
Advertising platforms (Bing Ads, Quora Ads, Reddit Ads) do not receive your personal information directly from us, but may use cookies or pixels. See our Cookie Policy for details.
5. Data Transfers
Your data may be processed in the USA, EU, or other countries. If data is transferred outside the EEA, we use Standard Contractual Clauses (SCC) or other legal safeguards.
6. Data Retention
Data Type | Retention Period |
Account/Contact Info | As long as your account exists + up to 6 years (legal/tax) |
Crash/Error Logs | 90 days |
Analytics & Usage Data | 14 months |
Support Messages | 2 years after last contact |
Payment Data | 6 years (legal/tax) |
Backups | 30 days (rolling) |
We delete or anonymize your data when it is no longer needed.
7. Your Rights (GDPR / CCPA)
You have the right to:
Access your data (get a copy)
Correct or delete your data (change info, close account, or ask us to erase)
Object to or restrict certain processing (including analytics, marketing, or telemetry)
Disable telemetry at any time (set GOLOGIN_TELEMETRY=0 in the app or npm package)
Data portability (get your data in a machine-readable format)
Withdraw consent at any time (for marketing or analytics)
No automated decision-making: we do not use profiling or automatic decisions
California (CCPA):
You may request information on data collected in the last 12 months and ask for deletion (“Do Not Sell My Info”). We do not sell your data.
How to exercise your rights:
Just email us at [email protected] and we’ll do our best to help you promptly.
8. Children’s Privacy
Gologin is not intended for children under 16. We do not knowingly collect data from anyone under 16. If you believe a child has provided us with data, please contact us and we will promptly delete it.
9. Security
We use strong industry-standard security:
Data encrypted in transit (TLS 1.3) and at rest (AES-256)
Strict access controls and monitoring
Regular security reviews and updates
10. Changes to This Policy
If we update this Policy, we will post changes here and, for major changes, notify you by email or in-app notice.
11. Cookie Policy
Our website uses cookies and similar technologies for analytics and advertising.
See our Cookie Policy for details and how to manage your preferences.
Summary
We never sell your data
We collect only what is necessary for service and support
You control your data — just contact us
Gologin LLC, 30 N. Gould St. STE R. Sheridan, WY 82801, USA
Email: [email protected]