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Privacy Policy

S
Written by Serge
Updated yesterday

Last updated: 5 June 2025

Gologin LLC (USA) (“GoLogin”, “we”, “our”) is the main data controller for all users of Gologin products, including our website, desktop application, and npm packages. This Policy describes what data we collect, how we use it, your rights, and who helps us process data.

If you have any questions or data requests, just email [email protected].


1. What Data We Collect

We only collect what’s necessary to provide and improve our services, such as:

  • Account data: email, (optionally) Telegram handle — for registration and login.

  • Device & technical info: IP address, device type, OS, app version, workspace ID, and crash logs (when using the app or npm package).

  • Usage data: settings, features you use, activity logs.

  • Payment data: payment details are processed by our partners (we never store your full card number).

  • Support & communication: messages you send to our support team.

  • Cookies & analytics: see our Cookie Policy for details.

We do NOT collect special categories of data (health, religion, biometrics, or children’s data).


2. Why We Collect Data

We use your data to:

  • Register and manage your account

  • Provide and improve Gologin products and services

  • Diagnose and fix technical issues (including error reporting via Sentry)

  • Communicate with you for support, feedback, or product updates

  • Prevent fraud and ensure security

  • Process payments and comply with tax/accounting laws

  • Analyze usage to improve our product (aggregate analytics only)


3. Legal Basis for Processing

We rely on these legal bases:

Data Type

Purpose

Legal Basis

Account/Contact Info

Account management, login

Contract

Device & Technical Info

Security, error diagnostics

Legitimate interest

Usage Data

Improve services, analytics

Legitimate interest

Payment Data

Billing, anti-fraud

Legal obligation

Support Messages

Support and troubleshooting

Legitimate interest

Marketing Emails

News, offers

Consent / legitimate interest


4. Who We Share Data With

We never sell your data. We only share data with trusted partners (“processors”) who help us operate GoLogin. They may process your data only under our instructions and in line with privacy laws.

Main processors:

  • Payments: Stripe, Paddle, PayPal, Cryptomus

  • Cloud & Hosting: Google Cloud Platform, AWS

  • Analytics & Tag Management: Google Analytics 4, Google Tag Manager

  • Customer Support & Communication: Intercom, SendGrid, Brevo

  • Error Monitoring: Sentry

Advertising platforms (Bing Ads, Quora Ads, Reddit Ads) do not receive your personal information directly from us, but may use cookies or pixels. See our Cookie Policy for details.


5. Data Transfers

Your data may be processed in the USA, EU, or other countries. If data is transferred outside the EEA, we use Standard Contractual Clauses (SCC) or other legal safeguards.


6. Data Retention

Data Type

Retention Period

Account/Contact Info

As long as your account exists + up to 6 years (legal/tax)

Crash/Error Logs

90 days

Analytics & Usage Data

14 months

Support Messages

2 years after last contact

Payment Data

6 years (legal/tax)

Backups

30 days (rolling)

We delete or anonymize your data when it is no longer needed.


7. Your Rights (GDPR / CCPA)

You have the right to:

  • Access your data (get a copy)

  • Correct or delete your data (change info, close account, or ask us to erase)

  • Object to or restrict certain processing (including analytics, marketing, or telemetry)

  • Disable telemetry at any time (set GOLOGIN_TELEMETRY=0 in the app or npm package)

  • Data portability (get your data in a machine-readable format)

  • Withdraw consent at any time (for marketing or analytics)

  • No automated decision-making: we do not use profiling or automatic decisions

California (CCPA):

You may request information on data collected in the last 12 months and ask for deletion (“Do Not Sell My Info”). We do not sell your data.

How to exercise your rights:

Just email us at [email protected] and we’ll do our best to help you promptly.


8. Children’s Privacy

Gologin is not intended for children under 16. We do not knowingly collect data from anyone under 16. If you believe a child has provided us with data, please contact us and we will promptly delete it.


9. Security

We use strong industry-standard security:

  • Data encrypted in transit (TLS 1.3) and at rest (AES-256)

  • Strict access controls and monitoring

  • Regular security reviews and updates


10. Changes to This Policy

If we update this Policy, we will post changes here and, for major changes, notify you by email or in-app notice.


11. Cookie Policy

Our website uses cookies and similar technologies for analytics and advertising.

See our Cookie Policy for details and how to manage your preferences.


Summary

  • We never sell your data

  • We collect only what is necessary for service and support

  • You control your data — just contact us


Gologin LLC, 1923 McDonald Avenue, Brooklyn, NY 11223, USA

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